Love is Great Customer Service

Great Customer Service

Employees serve up Love is Good Business

 

Here’s an interesting statistic:

Americans tell an average of 9 people about good experiences, and tell 16 people about poor experiences, according to an American Express survey in 2011.

So, we at ALGB want to buck the trend and tell you about a great customer service. Because this experience gives a real time example of what The Art of Love is Good Business looks like.

I wrote a letter to Howard Schultz, CEO of Starbucks. This is part of it:

Hello, Mr. Schultz.

 I wanted to tell you about an excellent experience I had at Starbucks in Boulder City, Nevada on September 28th.

 Even though my previous experiences with Starbuck’s Coffee had been disappointing because I couldn’t seem to get the kind of coffee I wanted, I decided to brave the Starbuck’s system once again. Your actions as CEO were a big reason for me to try again—you really seem to care about improving the lives of everyone your company touches. If I had not been aware of this, I’m not sure I would have pursued the kind of conversation I had with the associate who greeted me that morning.

 I approached the counter and explained to your associate that I needed help with ordering a coffee because I didn’t understand Starbuck’s menu. So, I just described what I was looking for: a weak coffee that’s sweet and creamy, with a touch of chocolate. Could she help me?

 She paused and thought for a moment, then enlisted the aid of the associate who prepares the coffee (do you call them baristas?). Between the two of them they came up with a coffee that fulfilled my wishes. And the barista wrote it down for me so I could order it next time.

 Now that’s a great customer experience. . .

 If the associates had not cared about helping me have what I wanted, the experience would have been very different, and maybe, more typical of a lot of customer/business interactions. I am grateful that my interaction with Starbucks was a kind and compassionate one.

 I trust you won’t mind if we expand a little on my Starbuck’s experience in one of our future blog posts. It was certainly for me, an example of the role Love can play in business success.

 I applaud your leadership and the people of your company.

 Thank you!

 Michelle R. DeLaBarre, Editor

The Art of Love is Good Business Blog

So, what went on in this encounter?

As a customer, I was aware that CEO Howard Schultz wants his associates to care about the customer’s experience. It seemed to me that I would be safe expressing my need; that I wouldn’t be a “bother” to the Starbucks’ associates, so I was brave enough to go “off the script” of a typical coffee ordering process.

And, sure enough, the associates were very responsive. They took my needs into account, and, ultimately, adjusted their actions to make my experience very satisfying.

I believe they also had a good experience too because they were given the opportunity to help, and were able to successfully apply their knowledge to create a happy customer in a real time situation.

We all parted ways smiling!

What great customer experiences have you had where The Art of Love is Good Business was at play?

 

Share your story so together we can make a difference that matters.

 

 

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Power Up Business with Love

Power Up Business with Love

Power Up!

 

 

At the heart of our ALGB message is:

 Love is a practical tool for living a more wholesome and effective Life at work.

There is energy in Love that powers an array of Human attributes: courage, insight, physical and mental stamina, and empathy, to name only a few. With Love we can do things we can’t otherwise do. And that makes Love a practical and useful thing; not just a whimsical over idealized notion about how we wish Life would be.

But, how do we bring Love into our world of business?

Choice. Attitude. Intention.

We choose to care about the well-being of ourselves and others, and even about the well-being of the places we work in, and the work we do.

Once we choose to care about well-being, an attitude of Love forms. Now we put the attitude into action and guide our actions with our intention for well-being.

We intend to support the well-being of ourselves and others, and everything in our businesses.

The steps flow, and suddenly it seems easier to see, feel, and use Courage, Insight, Stamina, and Empathy.

And these Human attributes bring great results into our workplaces.

A real-time story:

A manufacturer had a rule. Orders needed to be shipped within 10 days. But a lot of things got in the way of meeting that deadline. And as the deadline kept being missed, the increased anxiety and fear levels made all of the delays grow exponentially.

As the manager observed the fallout from the missed deadlines, he became more and more concerned about the well-being of his staff, customers, and the organization as a whole.

He chose to care. He brought a Loving attitude, and because he intended to improve the well-being of all, he had the Courage to ask: What is a more realistic shipment schedule?

And from that courageous and insightful question, they built a better shipping process.

The employees felt less stress and the customers were happy. Together they had powered up their business with Love. That’s a win-win in any playbook.

And illustrates our closing thought:

Together we can make a difference that matters.

 

 


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Why We Blog at The Art of Love is Good Business

 

Together We Make A Difference

Together We Make A Difference

We thought it might be a good idea to remind everyone why we started The Art of Love is Good Business blog.

We started The Art of Love is Good Business blog to support people looking for a better way to do business; a way that brings more meaning and significance to their Life at work and greater success for their organizations.

At the very heart of our message is this:

Love is a practical tool for living a more wholesome and effective Life. There is energy in Love that gives us the oomph to be brave, resourceful, compassionate, creative, and most important, wise. And applying Love to the business world makes our planet a better place.

We hope that others will find our blog useful as they go about making a difference that matters in their businesses and, by extension, in their lives.

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Balance Work and Life with Love

Work Life Balance

Balancing our lives–its easier with Love

Work Life Balance. This phrase seems archaic now with the steady blurring of the line between Work and everything else that is Life. But thinking about this imaginary line gives us the chance to look at how we do spend our time, and how we can spend it more successfully.

From our point of view, an attitude of Love always supports the best use of our time. When we can look at our work, our life, and our comrades with an attitude of Love our time is naturally spent acting in more wholesome ways, leading to greater success for everyone.

This article Work-Life Balance: Learning to Like and Live with Chocolate Milk by the guys at Fresh Milk from Contented Cows suggests some ways we can achieve these greater successes. And their suggestions are always well-grounded in an attitude of Love for ourselves and others.

For example, Bill touches on the value of “Me-Time”, and its increasing importance in an economy where everyone is taking fewer days off. We can help each other by addressing some of the downsides of taking “Me-Time”. What if we helped our vacationing associates by delegating or sharing their work so they don’t step into a back-log they feel they’ll never be rid of? Would this end up being a successful use of our time, as well as our associates’ time?

Read the article and catch some more ideas.

Together we can make a difference that matters.

 

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Resilience

 

A Book Inspires Us To Be Resilient

You can't knock them down. They have Resilience.

Let’s be like Weebles – Resilient.

I wasn’t surprised when I saw that Eric Greitens’ book, Resilience, had been talked about at The Center for Courage and Renewal, a site whose philosophies are aligned with the practical value of Love in business.

In his book, Resilience, Eric shares the letters he exchanged with a combat veteran battling PTSD, and explores the value of simply being resilient when life’s challenges knock us for a loop. He sees Resilience as a state of mind. One that brings patience and kindness when we need it.

That sure looks like Love to us.

Nurturing this state of mind (Resilience) in our organizations helps us navigate the rocky roads we travel in our lives at work, wherever and whatever our challenges might be. Love makes us like Weebles-always bouncing back up.

Fostering Resilience and harnessing the power of patience and kindness for ourselves and others brings the Art of Love is Good Business directly into our workplaces.

Read the excerpt from Eric’s book here at the Center for Courage and Renewal.

Together we can make a difference that matters.

 

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Love is Good Business for Every Business

Love is Good Business for Every Business

Love is Good Business is for Every Business in our World

Every business is about people relating to each other.

The Art of Love is Good Business is true for every business we work in, from the mega-corporation to the mom and pop corner store.

We were happy to see an article recently that shows that very point.

Here’s a quote from Starbucks CEO Howard Schultz.

“We’re not in a coffee business serving people. We’re in a people business serving coffee.”

This simple twist on how we think about our businesses helps build the framework we use to relate with our customers, vendors, co-workers, and each other; and, is a big part of what we hope we are sharing here.

To see this coming from the CEO of a large corporation is encouraging.

Read the entire article here:

https://www.linkedin.com/pulse/howard-schultz-giving-college-educations-his-employees-daniel-roth

Together we CAN make a difference that truly matters.

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Using the Power of Love to Change Business

On Being a Compassionate Irritant

Speak up!

Speak up!

 

The opposite of courage in our society is not cowardice, it is conformity.
- Rollo May

 

One of the most important points we want to make in this blog is that Love is a Utility, a source of Power, to help support business and Human success.

We recently found ourselves talking about how being too agreeable, being too willing to go with the flow, can hinder positive growth and success. And, so, we wanted to share our thoughts about how being a Compassionate Irritant can help people be catalysts for positive change.

In some ways, it seems a paradox, this idea about being a Compassionate Irritant. When we are talking about the Art of Love is Good Business it might appear that we’re talking about rainbows and unicorns–fanciful and unrealistic stuff. That could be interpreted as “Peace at any Price”, or don’t be an irritant, or don’t irritate people.

Actually, Love is what enables us to be a very special kind of irritant. A Compassionate Irritant. Love brings an energy of caring enough about our work, and our fellow Human Beings, to power greater courage to be authentic and express our opinions and ideas.

Expressing ourselves as a Compassionate Irritant could start with something as simple as saying:

I could serve customers better if I had this. What do you think?

I don’t understand why we do things this way. Can you help me understand?

I have an idea. Can we talk about it?

And if that didn’t get anywhere, would we give up? Nope. We would continue to be a Compassionate Irritant. Because compassionately bringing up issues, ideas, and solutions, are the first step on the path to making things better in our world.

By initiating collaborative conversations from our place of Love we can Power positive growth and success for ourselves and the organizations we work with.

We encourage you to be a Compassionate Irritant.

Share a story or comment about your experiences with being a Compassionate Irritant.

Together we can make a difference that matters.


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Enhancing Creativity With Love

Enhancing Creativity

When the ideas won’t flow, apply Love.

Creativity is an essential business skill. It brings the “ah-ha” moments—the insights to successfully deal with the day-to-day issues and challenges of performing our jobs. These insights close the gap between our ideals and reality, and move what “can be” into what “is”.

The problem with creativity though is that sometimes we feel it’s not showing up when we need it to.

That’s what happened to me when I was trying to decide what our next blog topic would be.

I was stuck. I couldn’t come up with a creative idea for our next topic. Any possibilities that did appear seemed un-inspired. But by applying the Art of Love is Good Business, a creative solution formed. What follows is a description of the process Arlen and I took.

[Read more...]

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Working with Difficult People is Possible with Love

Love is key to working with difficult people

Difficult people can be the key to success.

 

When we find useful content, we like to pass it on to our readers.

This article The One Technique to Get What You Want From Difficult People by Kate Matsudaira is worth sharing.

Kate encourages us to see what’s really behind difficult people and their behaviors by opening our perceptions to other possible motivations. Difficult people really are trying to help even when they contradict or disagree with us.

Her technique changes challenging meetings into collaborative and creative conversations. By bringing our Love to these conversations, we encourage “difficult people” to do the same.

Check out the article: The One Technique to Get What You Want From Difficult People
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You Don’t Have to Step Out of Your Comfort Zone – Expand It!

 

Feeling Exposed and Vulnerable?

Stepping out of our Comfort Zone can feel risky.

 

We’ve all experienced this:

We ask a co-worker or subordinate, “How are things going with that project/employee/problem or ___________________ (fill in the blank)?”

        “Fine,” he or she replies.

        But we know this is not the reality we see.

So why are we often reluctant to ask for help or discuss challenges we are facing?

Vulnerability. Exposure. Risk.

What it boils down to is: we’re not sure how to have conversations that discuss challenges, or ask for help, and still feel comfortable and safe. And, yet, it is these types of conversations in the workplace that will ultimately lead to break-through solutions that transform challenges into opportunities for success.
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