Love: The Missing Piece in Management

 

Love: The Missing Piece in Management

The Missing Piece – Love

We recently ran across this interesting article in the Harvard Business Review on W. Edwards Deming (1900-1993), a business management icon from the latter part of the 20th century. The article, written by Joshua Macht, is The Management Thinker We Should Never Have Forgotten.

Macht wonders: Why do Deming’s ideas seem to be lost in time? Why didn’t they catch on to a greater extent?

Even though the underlying philosophy of Deming’s management method certainly resonates with our Human Centered way of doing business, we believe his ideas missed an important component. Love. Love, a deep and abiding Compassion for workers as Human Beings, is the missing piece we believe kept his method from being fully realized. Deming himself would likely agree with our premise about the importance of caring for the worker. But we think he didn’t put enough emphasis on it. So we thought we would do that here.

If we take Deming’s ideas and drop in the concept, Love Your People, the path to greater business success really lights up. It fits very well with the rest of his ideas. Dare we suggest adding it as the 15th point, to Deming’s ‘Fourteen Points of Management? (Click link: Deming’s Fourteen Points of Management.)

Not to put words in Deming’s mouth, but if the shoe fits. . .

Why do we suggest this? First, by using the power of Love in interactions, we make it safe, possible and worth it for our workers to bring the full measure of their discretionary effort to work with them, as well as their passion for work well done, commitment to the success of the organization, and greater collaboration with team mates in taking care of our customers’ needs. These are a vital part of the Human Assets Deming intended to harness and put to work.

And second, it just makes life at work a lot more fun. When we care about others and others care about us, it reduces stress, and makes work much more pleasant and rewarding. All of which optimizes productivity. And works to achieve what Deming’s method aimed at accomplishing. Of course, this names only a few of the benefits of incorporating Love into the frame work of Deming’s Management Method.

Check out the article. https://hbr.org/2016/06/the-management-thinker-we-should-never-have-forgotten.

When you finish reading Macht’s insightful article, remember to write a comment or share a short story about how Love, the missing piece, created a better way to do business.

Together we can make a difference that truly matters.

Why do we call our Blog: The Art of Love is Good Business?

 

Art Makes Love in Business

There’s an Art to Love is Good Business

What’s Art got to do with Love in Business?

It’s really quite simple.

We discovered that bringing Love into the business arena calls for many of the key elements found in art: intuition, innovation, and adaptability. By using “Art” in our title, we encourage our readers to see the creativity needed in applying the idea of Love is Good Business. It’s about going beyond following a recipe to creating our own way to practice the use of Love in the workplace.

Getting to the point where we could appreciate that it’s the Art of Love is Good Business has developed over time. Four years ago we started our Blog with the title Love is Good Business and felt that was kind of risky. At that time, a search on the internet for “Love in Business” brought up only a few items before dissolving into something unrelated, and somewhat pornographic.

However, today, the idea that Love and Compassion leads to greater business success, isn’t strange or alien. Universities and Colleges have expanded their business degree programs to include compassion and Humanism. Books devoted to the subject crowd shelves. Articles on the internet are plentiful. People are really getting on the band wagon about the role that Love can play in business.

And we are very happy about this.

However, in all of this festive “get on board” energy there isn’t a lot out there about how to apply the idea; taking the idea from concept to application, and helping people use their Love every day, and in every situation.

We’re working at filling this gap by focusing on application. That’s why we seek out stories about how people have used Compassion in business settings to solve problems and meet challenges. And these stories aren’t just an exploration of how one person or team used Love and Compassion in business success. By sharing our stories, we can help each other see new and better ways to approach and solve our own challenges.

We believe that when we use Love in business effectively we unlock innovation, adaptation, and intuition in ways that echo the creative process of the Artist. We believe the stories shared here show how each writer brought their “Art”, their finesse and creativity to the use of Love in their workplace. This finesse and creativity are our writers’ artistic interpretation of what will work best in their environment and within their vision.

The Art of Love is Good Business is about the Universality of our individual ways of putting Love to work in our Workplaces, and about using the key elements found in art: innovation, adaptation, and intuition to do just that – harnessing the power of Love in the workplace.

Let’s harness that power together and make a difference that matters.


Love is Good Business by Patricia Carter

 

Dare to Care and Show You Care

Dare to Care and Show You Care – Love is Good Business

 

Love is Good Business?

I hear people saying, “You Can’t Be Serious!”

But I am serious. As a matter of fact, I’ve never really understood why this is such a difficult concept.

Let me tell you my story: As I moved up the proverbial ladder from worker bee to management I became very aware that relating to co-workers and my staff with a loving, caring heart wasn’t how things were done–especially in my line of work.

Since 2004 I’ve worked in treatment and supervision of the homeless and those involved in the criminal justice system.
It’s a tough job when you’re not wired to be the tough guy all the time. I seemed to be in a constant battle with bosses that believed being hard on clients and staff was the ticket to success.

But, listening closely in weekly conference calls when results were reported and issues discussed, I saw that my office and team did not have the same kind of issues. We had excellent results, one of the best in our state. And our office was bringing in new business. We had good relationships with county probation, law enforcement and other community partners. Our clients were doing good things and were involved in the community in positive ways. I had a great team who were focused on achieving great results.

Then, I went to my staff and clients and started asking questions. Interestingly enough, their answers were the same – they all said it makes a difference when someone cares what you think or how you feel. Staff said it made them want to learn and grow and do more. Clients said it helped keep them on the right path, especially when no one was looking. Maya Angelou said that people will forget what you say to them but they will never forget how you made them feel. This is so very true.

Caring or coming from a place of love doesn’t mean being a pushover. It means that you’re interested in the well-being of the people that work for you and the clients that use your products and services. It means saying “How are you?” and waiting for the answer, remembering a birthday or the fact that someone has a very sick family member at home. It also means that you clearly communicate your vision to your staff and make sure everyone understands what is expected of them. It means coaching, mentoring, disciplining and training people to move to the next level.

Great leaders (and bosses) care. They don’t assume, and they don’t allow ego to get in the way of developing staff and developing good relationships with those who do the work that produces results. You want great results and outcomes? Open that place in your heart that cares and see what happens. When you dare to care – people respond.

John Lennon was right – Love is all you need.

Author Patricia Carter has a passion for training and developing staff for excellent, positive outcomes and has been successful in creating an environment of learning and growth for the benefit of her teams and employers. She has over 10 years experience serving at risk individuals.

Power Up Business with Love

Power Up Business with Love

Power Up!

 

 

At the heart of our ALGB message is:

 Love is a practical tool for living a more wholesome and effective Life at work.

There is energy in Love that powers an array of Human attributes: courage, insight, physical and mental stamina, and empathy, to name only a few. With Love we can do things we can’t otherwise do. And that makes Love a practical and useful thing; not just a whimsical over idealized notion about how we wish Life would be.

But, how do we bring Love into our world of business?

Choice. Attitude. Intention.

We choose to care about the well-being of ourselves and others, and even about the well-being of the places we work in, and the work we do.

Once we choose to care about well-being, an attitude of Love forms. Now we put the attitude into action and guide our actions with our intention for well-being.

We intend to support the well-being of ourselves and others, and everything in our businesses.

The steps flow, and suddenly it seems easier to see, feel, and use Courage, Insight, Stamina, and Empathy.

And these Human attributes bring great results into our workplaces.

A real-time story:

A manufacturer had a rule. Orders needed to be shipped within 10 days. But a lot of things got in the way of meeting that deadline. And as the deadline kept being missed, the increased anxiety and fear levels made all of the delays grow exponentially.

As the manager observed the fallout from the missed deadlines, he became more and more concerned about the well-being of his staff, customers, and the organization as a whole.

He chose to care. He brought a Loving attitude, and because he intended to improve the well-being of all, he had the Courage to ask: What is a more realistic shipment schedule?

And from that courageous and insightful question, they built a better shipping process.

The employees felt less stress and the customers were happy. Together they had powered up their business with Love. That’s a win-win in any playbook.

And illustrates our closing thought:

Together we can make a difference that matters.

 

 


You Don’t Have to Step Out of Your Comfort Zone – Expand It!

 

Feeling Exposed and Vulnerable?

Stepping out of our Comfort Zone can feel risky.

 

We’ve all experienced this:

We ask a co-worker or subordinate, “How are things going with that project/employee/problem or ___________________ (fill in the blank)?”

        “Fine,” he or she replies.

        But we know this is not the reality we see.

So why are we often reluctant to ask for help or discuss challenges we are facing?

Vulnerability. Exposure. Risk.

What it boils down to is: we’re not sure how to have conversations that discuss challenges, or ask for help, and still feel comfortable and safe. And, yet, it is these types of conversations in the workplace that will ultimately lead to break-through solutions that transform challenges into opportunities for success.
[Read more...]

Guide Passion with Love and Wisdom

Guiding Passion to Success
Guiding Passion to Success with Love and Wisdom

It seems to me that while having a passion is essential to business success, not all passions are created equal. Some are more wholesome than others. Passion without Love and Wisdom is like a locomotive without a track to guide it. Love guides our passion and creativity to what is profitable for both the organization and its people.         Arlen Pauler

What challenges and successes have you faced in using Love to guide Passion in the workplace?

Now it’s your turn. . .

Share your comments and stories about how Love creates a better way to do business.

Together we can make a difference that truly matters.

Defining Love for Business Success

Each of us sharing our experiences and thoughts about how Love leads to business success.

Under Construction – Love Defined

 

We updated our Love Defined page and wanted to share the current state of our understanding with you, our readers.

By sharing your insights and reactions, you become a part of this on-going journey of discovery about the nature of Love and its role in the success of business.

 

What do we mean by the word Love and what does it have to do with business success?

From our hands-on experience working in the business environment, we have come to the following explanation of Love and the role it plays in the success or failure of business organizations.

In its most basic definition:

Love is a heartfelt commitment to the well-being of a person, place, or thing.

It is the power that is released when we allow ourselves to truly care about what is good and wholesome for ourselves and others.

So what does this have to do with business? In the business environment, Love takes the form of real commitment to the Well-Being of the organization and its people, and the fulfillment of their mission. The presence of Love in the work place stirs authentic interest in customer happiness, the desire to help each other grow professionally and personally, and a passion for the success of the organization. [Read more...]