Do What Your Love Would Do

Do What Your Love Would Do

Let Love Show the Way in Business

DO WHAT YOUR LOVE WOULD DO

So, is that it? Just do what our Love would do, and we have a better way to work with people? Well, the short answer is:

Yes, it is that simple.

Doing what our Love would do is the key ingredient to the better WAY of working with people we have been talking about.

Bringing Love into the WAY we work with our employees is transformative. Love empowers, enables, inspires, enhances, and strengthens all our encounters.

Love empowers us as managers, to bring the best version of ourselves to each encounter with our employees. It is the essential key to having a better way of working with our employees; a way that empowers us and them to fulfill the vision we have of the difference we want to make for our organizations and our employees.

Love enables us to give our employees the kind of support and guidance they need to do their best work.

Love inspires us to bring the full measure of our discretionary effort to the execution of our responsibilities.

Love is an enhancer. It enhances our Human character, our capacity to be patient, kind, humble, positive, accepting, truthful, protective, trusting, hopeful, and perseverant. All of which make us a better manager; with a better way of working with our employees. It gives us the ability to look beyond our preset notions and biases about our employees, to know our employees for the measure of who they are as individual people, and what motivates and inspires them to bring the full measure of their discretionary effort to their work. Love enhances our ability to connect with our employees as fellow Human Beings, so they feel cared about and valued for who they are.

Love strengthens our courage to tackle the really challenging tasks; like difficult conversations that require compassion and empathy for better collaboration and reaching win-win solutions

Let’s dip into how Love does all of this, how using the power of Love enables, inspires, enhances, and courageously strengthens the way we interact with our employees.

First, when we look at the world through the eyes of Love, we see a very different Reality. We see a world with more opportunity and possibility. We see beyond our self-imposed limitations of our fear based model of reality. We see more holistically. Love changes our perspective and gives us a more complete picture of the situation at hand and the options we must work with. It gives us sensitivity to nuances and subtleties—critical information we don’t otherwise pick up on. This Information tells us what each of our employees need to be fully engaged and contributing at the top of their game.

Second, the phrase “Do What Your Love Would Do” has an attractive ring to it because it strikes a chord with our innate Wisdom. Our instinctive knowledge tells us doing what our Love would do is the best possible way to work with people. Even when we are not sure what our Love would do, following our best hunch of what we think it would do, is always the optimum way to interact with our employees. On average, we will always have the best possible outcome if we take our best shot at doing what we believe our Love would do. This is something our heart already knows, it longs for it. We are even neurologically hard wired for it. We can feel it in our bones.

Third, Love starts with an attitude not an emotion. Our attitude of care and concern is the source of the emotion of Love that we feel. We will be going into much more depth on Love as an attitude in the next section of the book.

Fourth, because Love is an attitude, it is an option. It is an attitude we choose to have or not have. While we can’t always see the option, Love is a choice we can make. It isn’t something that just happens without our participation.

Over the years we have observed, in ourselves and our clients, that when we choose an attitude of deep care and concern for the Well-Being of ourselves and others, Love becomes our ground of being, the place in our interior we operate from, and thus the foundation of our better way of working with people. Having our words and actions, even our thoughts and feelings, empowered and guided by Love is definitely a better Way of working with people, especially our employees.

So then, doing what our Love would do begins with being willing to care. To care about bringing the full measure of what we can contribute to the success of our department and support of the people we look to for that success. To care about the Well-Being of our employees as fellow Human beings and their success as members of the team we depend on for the success of our vision. Love is caring deeply about Well-Being. And the more we do what our Love would do, the more deeply we care about doing it.

This is an excerpt from our upcoming book. Hope you enjoyed it.

We hope this inspires you to make a difference that truly matters – by doing what your Love would do.

The Art of Love is Good Business can be The Best Medicine

 

Using the Art of Love is Good Business

Love Helps in the Art of Medicine

This is the winning entry from our recent contest. The Best Medicine by Megan Gregor is so good we just have to share it and the wonderful things illustrated here about the philosophy of The Art of Love is Good Business blog.

From our perspective, this story is about Love as a well-spring of resources for delivering customer service above and beyond in circumstances that seem insurmountable. The story shows how Love informs our intuition, excites our creativity, and gives us the courage to go beyond our barriers to find answers.

Insight, courage, and humility all play a role in how Megan’s actions were successful.

Enjoy. And we hope you find inspiration in Megan’s story.

The Best Medicine

By Megan Gregor

I’m old so my story is old. Back when I was twenty six, I got a job as an adherence specialist for people living with HIV and AIDS. I was fresh out of grad school. I had no experience. I barely understood the job title. I was lured by the idea that I could help people who were really in need.

My passion to help others is part of who I am. It’s how I was raised and how I want to live; it’s what I teach my kids, and how I want to be remembered. I took the job to help people in need…but the problem was that they did not want my help.

This had not occurred to me when I took the job but it made a lot of sense when I thought about it. As adherence specialist, I was to go to all the public clinics, look at the records of med pick-ups, and determine who was not on track taking their meds. I was supposed to identify, reach out to, and problem solve with those individuals. The key to HIV/AIDS drug therapy is adherence. If you skip doses the meds become less and less effective. And at that time, there were only so many options for meds. If you wore them all out, then you had no options for treatment.

I tried a lot of intervention styles to reach out to my clients. They were a tough bunch because they were the noncompliant. They missed meds, and often appointments. It was hard to get a working phone number and harder to meet up. Once I’d get someone on the line or in a meeting room, I tried to explain the importance of the meds. I tried to identify barriers to their picking up meds: transportation, privacy, time off from work, mental and physical health problems. The lists were long. Progress was slow and difficult. There was a lot of backsliding.

I knew they saw me as a young whippersnapper who had no clue what they were going through. I think some met with me out of pity and others were bored. It was hard to break through this perception because I believed it was mostly accurate.

Then I had a brainstorm. I was really worried about a client who had kids and was living in an abusive home situation. She had no job, money, or car. It seemed like some of those things needed to be helped before I could really expect her to pick up and religiously take her meds. She needed a safe place. Yet she would not listen to my suggestions. My brainstorm was when I realized who she would listen to.

She didn’t need me. She needed peers. While I had sincere love and compassion for her situation, and for all of my clients, I wasn’t able to connect meaningfully. Once I could admit that, I worked hard to get approval, funding, and cooperation for what they did need.

They needed each other. A safe place to complain about: side effects, jilted lovers, the counselors, the system, the cruelty of fate. They needed to hear each other out and then offer reality checks. Their reality. Not mine.

What I did was connect the dots. In their lives, where was the money? The drug companies had the money. I wrote a simple grant to the pharmaceutical company that made the most popular of the HIV/AIDs meds. It was in their best interest to have clients take their meds accurately, thereby showing the efficacy. With the funds, I lined up a meeting place, staff (to be in the background providing info and security), and incentives like the occasional raffle, or attendance prizes.

I won’t bore you with the stats, but just having a place to go and talk helped their adherence rates rise. The correlation was strong. The more meetings attended, the more accurate the med pick-ups were. Meds, a support system, education, and case management were important to helping these individuals improve their adherence. But it was the love and compassion of their peers that made the biggest difference in their overall health trajectory.

As I mentioned, I’m older now and I haven’t had a paying job in a while. But the lesson learned has stayed with me. Being heard and understood with love and compassion can sometimes be the best medicine.

The End

    Bravo, Megan!


    To further explore the philosophy that Love is the best medicine, we recommend this newsletter article from Unlimited Love called Love Heals http://unlimitedloveinstitute.org/newsletter/giving-tuesday-2016-2.html.

 

Remember, together we can all make a difference that truly matters.

 

 


Why do we call our Blog: The Art of Love is Good Business?

 

Art Makes Love in Business

There’s an Art to Love is Good Business

What’s Art got to do with Love in Business?

It’s really quite simple.

We discovered that bringing Love into the business arena calls for many of the key elements found in art: intuition, innovation, and adaptability. By using “Art” in our title, we encourage our readers to see the creativity needed in applying the idea of Love is Good Business. It’s about going beyond following a recipe to creating our own way to practice the use of Love in the workplace.

Getting to the point where we could appreciate that it’s the Art of Love is Good Business has developed over time. Four years ago we started our Blog with the title Love is Good Business and felt that was kind of risky. At that time, a search on the internet for “Love in Business” brought up only a few items before dissolving into something unrelated, and somewhat pornographic.

However, today, the idea that Love and Compassion leads to greater business success, isn’t strange or alien. Universities and Colleges have expanded their business degree programs to include compassion and Humanism. Books devoted to the subject crowd shelves. Articles on the internet are plentiful. People are really getting on the band wagon about the role that Love can play in business.

And we are very happy about this.

However, in all of this festive “get on board” energy there isn’t a lot out there about how to apply the idea; taking the idea from concept to application, and helping people use their Love every day, and in every situation.

We’re working at filling this gap by focusing on application. That’s why we seek out stories about how people have used Compassion in business settings to solve problems and meet challenges. And these stories aren’t just an exploration of how one person or team used Love and Compassion in business success. By sharing our stories, we can help each other see new and better ways to approach and solve our own challenges.

We believe that when we use Love in business effectively we unlock innovation, adaptation, and intuition in ways that echo the creative process of the Artist. We believe the stories shared here show how each writer brought their “Art”, their finesse and creativity to the use of Love in their workplace. This finesse and creativity are our writers’ artistic interpretation of what will work best in their environment and within their vision.

The Art of Love is Good Business is about the Universality of our individual ways of putting Love to work in our Workplaces, and about using the key elements found in art: innovation, adaptation, and intuition to do just that – harnessing the power of Love in the workplace.

Let’s harness that power together and make a difference that matters.


Love is Good Business by Patricia Carter

 

Dare to Care and Show You Care

Dare to Care and Show You Care – Love is Good Business

 

Love is Good Business?

I hear people saying, “You Can’t Be Serious!”

But I am serious. As a matter of fact, I’ve never really understood why this is such a difficult concept.

Let me tell you my story: As I moved up the proverbial ladder from worker bee to management I became very aware that relating to co-workers and my staff with a loving, caring heart wasn’t how things were done–especially in my line of work.

Since 2004 I’ve worked in treatment and supervision of the homeless and those involved in the criminal justice system.
It’s a tough job when you’re not wired to be the tough guy all the time. I seemed to be in a constant battle with bosses that believed being hard on clients and staff was the ticket to success.

But, listening closely in weekly conference calls when results were reported and issues discussed, I saw that my office and team did not have the same kind of issues. We had excellent results, one of the best in our state. And our office was bringing in new business. We had good relationships with county probation, law enforcement and other community partners. Our clients were doing good things and were involved in the community in positive ways. I had a great team who were focused on achieving great results.

Then, I went to my staff and clients and started asking questions. Interestingly enough, their answers were the same – they all said it makes a difference when someone cares what you think or how you feel. Staff said it made them want to learn and grow and do more. Clients said it helped keep them on the right path, especially when no one was looking. Maya Angelou said that people will forget what you say to them but they will never forget how you made them feel. This is so very true.

Caring or coming from a place of love doesn’t mean being a pushover. It means that you’re interested in the well-being of the people that work for you and the clients that use your products and services. It means saying “How are you?” and waiting for the answer, remembering a birthday or the fact that someone has a very sick family member at home. It also means that you clearly communicate your vision to your staff and make sure everyone understands what is expected of them. It means coaching, mentoring, disciplining and training people to move to the next level.

Great leaders (and bosses) care. They don’t assume, and they don’t allow ego to get in the way of developing staff and developing good relationships with those who do the work that produces results. You want great results and outcomes? Open that place in your heart that cares and see what happens. When you dare to care – people respond.

John Lennon was right – Love is all you need.

Author Patricia Carter has a passion for training and developing staff for excellent, positive outcomes and has been successful in creating an environment of learning and growth for the benefit of her teams and employers. She has over 10 years experience serving at risk individuals.

Love is Great Customer Service

Great Customer Service

Employees serve up Love is Good Business

 

Here’s an interesting statistic:

Americans tell an average of 9 people about good experiences, and tell 16 people about poor experiences, according to an American Express survey in 2011.

So, we at ALGB want to buck the trend and tell you about a great customer service. Because this experience gives a real time example of what The Art of Love is Good Business looks like.

I wrote a letter to Howard Schultz, CEO of Starbucks. This is part of it:

Hello, Mr. Schultz.

 I wanted to tell you about an excellent experience I had at Starbucks in Boulder City, Nevada on September 28th.

 Even though my previous experiences with Starbuck’s Coffee had been disappointing because I couldn’t seem to get the kind of coffee I wanted, I decided to brave the Starbuck’s system once again. Your actions as CEO were a big reason for me to try again—you really seem to care about improving the lives of everyone your company touches. If I had not been aware of this, I’m not sure I would have pursued the kind of conversation I had with the associate who greeted me that morning.

 I approached the counter and explained to your associate that I needed help with ordering a coffee because I didn’t understand Starbuck’s menu. So, I just described what I was looking for: a weak coffee that’s sweet and creamy, with a touch of chocolate. Could she help me?

 She paused and thought for a moment, then enlisted the aid of the associate who prepares the coffee (do you call them baristas?). Between the two of them they came up with a coffee that fulfilled my wishes. And the barista wrote it down for me so I could order it next time.

 Now that’s a great customer experience. . .

 If the associates had not cared about helping me have what I wanted, the experience would have been very different, and maybe, more typical of a lot of customer/business interactions. I am grateful that my interaction with Starbucks was a kind and compassionate one.

 I trust you won’t mind if we expand a little on my Starbuck’s experience in one of our future blog posts. It was certainly for me, an example of the role Love can play in business success.

 I applaud your leadership and the people of your company.

 Thank you!

 Michelle R. DeLaBarre, Editor

The Art of Love is Good Business Blog

So, what went on in this encounter?

As a customer, I was aware that CEO Howard Schultz wants his associates to care about the customer’s experience. It seemed to me that I would be safe expressing my need; that I wouldn’t be a “bother” to the Starbucks’ associates, so I was brave enough to go “off the script” of a typical coffee ordering process.

And, sure enough, the associates were very responsive. They took my needs into account, and, ultimately, adjusted their actions to make my experience very satisfying.

I believe they also had a good experience too because they were given the opportunity to help, and were able to successfully apply their knowledge to create a happy customer in a real time situation.

We all parted ways smiling!

What great customer experiences have you had where The Art of Love is Good Business was at play?

 

Share your story so together we can make a difference that matters.

 

 

Why We Blog at The Art of Love is Good Business

 

Together We Make A Difference

Together We Make A Difference

We thought it might be a good idea to remind everyone why we started The Art of Love is Good Business blog.

We started The Art of Love is Good Business blog to support people looking for a better way to do business; a way that brings more meaning and significance to their Life at work and greater success for their organizations.

At the very heart of our message is this:

Love is a practical tool for living a more wholesome and effective Life. There is energy in Love that gives us the oomph to be brave, resourceful, compassionate, creative, and most important, wise. And applying Love to the business world makes our planet a better place.

We hope that others will find our blog useful as they go about making a difference that matters in their businesses and, by extension, in their lives.

Resilience

 

A Book Inspires Us To Be Resilient

You can't knock them down. They have Resilience.

Let’s be like Weebles – Resilient.

I wasn’t surprised when I saw that Eric Greitens’ book, Resilience, had been talked about at The Center for Courage and Renewal, a site whose philosophies are aligned with the practical value of Love in business.

In his book, Resilience, Eric shares the letters he exchanged with a combat veteran battling PTSD, and explores the value of simply being resilient when life’s challenges knock us for a loop. He sees Resilience as a state of mind. One that brings patience and kindness when we need it.

That sure looks like Love to us.

Nurturing this state of mind (Resilience) in our organizations helps us navigate the rocky roads we travel in our lives at work, wherever and whatever our challenges might be. Love makes us like Weebles-always bouncing back up.

Fostering Resilience and harnessing the power of patience and kindness for ourselves and others brings the Art of Love is Good Business directly into our workplaces.

Read the excerpt from Eric’s book here at the Center for Courage and Renewal.

Together we can make a difference that matters.

 

Working with Difficult People is Possible with Love

Love is key to working with difficult people

Difficult people can be the key to success.

 

When we find useful content, we like to pass it on to our readers.

This article The One Technique to Get What You Want From Difficult People by Kate Matsudaira is worth sharing.

Kate encourages us to see what’s really behind difficult people and their behaviors by opening our perceptions to other possible motivations. Difficult people really are trying to help even when they contradict or disagree with us.

Her technique changes challenging meetings into collaborative and creative conversations. By bringing our Love to these conversations, we encourage “difficult people” to do the same.

Check out the article: The One Technique to Get What You Want From Difficult People
[Read more...]

How To Be Less Frustrated At Work

“Hunker down. Fight for what you believe in. Nine out of ten days are frustrating. But hang in. And along the way, never lose kindness and decency.”
Tom Peters
       First of all, frustration doesn’t have to hold you in its grip nine out of ten days.
       If you think about it, the frustration arises because we think we know what’s going on. The personal context we bring to any given situation determines the meaning we assign to other people’s actions. For example, if we have a pet peeve about cell phone use during meetings; that it’s rude and disrespectful; we have pre-determined the motivation of another’s action and set ourselves up to be frustrated.

Consider this scenario:

During an important budget meeting one of your department heads was late and is now busily texting away instead of participating. Questions directed to him are answered in mono-syllables. You observe the other managers casting frowns his way.  And you feel your own frustration level rising. “What is this jerk doing?” you ask yourself.

      Wouldn’t everybody feel less frustration if they knew the manager’s mother was in a hospice and he was texting with his wife about his dying mother’s condition? How quickly frustration can turn to caring, and perhaps, even a sense of admiration that the manager is trying so hard to handle his work responsibilities in the face of an impending death. Information leads to an opportunity to shift our attitude.
      With a new attitude of kindness and decency we can make a big difference in this situation. As the meeting leader, we would more likely call for a break to find out what’s going on, as opposed to making a harsh comment about texting or calling out the team mate. The break would give you an opportunity to talk to the manager and discover the underlying reason behind his, what was for you and the other attendees, outrageously frustrating actions. Compassion would further lead you to suggest that another staff member fill in so the department head can be with his wife and mother.
      In the philosophy of Love is Good Business, kindness and decency flow naturally from the Positive Regard we have for our teammates. Positive Regard for others creates a space for our frustration to be channelled in more constructive ways so we don’t say or do something that could be detrimental to our working relationships; or later make us feel inadequate. The practice of Love is Good Business lays the foundation to create openness and authenticity within the workplace encouraging teammates to be forthcoming and real about their internal world, or where they are, at any given moment. This, in turn, enables us to be more open in our support for each other.
      As we come from a place of Love for ourselves and others, kindness and decency naturally follow; so do wiser choices. A simple change of our personal context opens us up to the possibility that we don’t always know why somebody is doing something. Kindness and decency then lead us to find out what’s really going on and, ultimately, provides a way to lessen the number of days we are frustrated at work. 
      Would you share a story about a frustrating incident at your work place and what happened or what you wish had happened? 


 by Michelle DeLaBarre and Arlin Pauler
 

Dare to Care

“Caring can be learned by all human beings, can be worked into the design of every life, meeting an individual need as well as a pervasive need in society.”
Mary Catherine Bateson
In our busy work days it’s oftentimes easier to run away when a co-worker hints at a personal problem so we don’t have to deal with our own feelings when we hear what they have to say. But if we stop for a moment and show we care by giving our undivided attention, great things can happen:
The lead contract specialist sits at his desk, head in his hands. He is quietly weeping. In a courageous move, you pat his shoulder and sit down ready to listen to the problem. Once he has composed himself, he tells you his dog has died. It’s the dog in the picture on the credenza showing the contract specialist dressed in hunting garb, rifle angled in the crook of his arm, the dog sitting next to him grinning through the tangled feathers of a goose. You feel his pain because you care. And you listen to him recount the story of the picture. Maybe even tears spill from your eyes. In this moment both of you have established a deeper relationship—through the simple act of caring. The next time the two of you meet to discuss your disagreement over a procedure or goal, the link established earlier will form the basis of a respectful, open and productive  exchange.  
The fact is the line between personal life and work life continues to blur. As more people telecommute and work longer hours, spillover is bound to occur. As managers, we have to be aware that a depressed or angry attitude may be the result of something personal and not related to the workplace at all. This is where caring can have a great impact.
One of the reasons we are hesitant to show caring is our own fear; fear of embarrassing ourselves or others, fear of being misunderstood. This fear is the biggest factor to overcome if we are to really live a life where Love is Good Business. Taking that first step, as in the scenario above, leads to the compassion that creates openness and acceptance for all.
Will you share some of your actions that expressed caring and the results?