Compassion At Work and Lifeboats

 

Compassion and Love create lifeboats

Retain employees with Love and Lifeboats

 

Patty Carter appears again in our blog with another great story about an experience she had during her management years with an organization working with at-risk individuals.

Her story is a tale of two managerial candidates and how things ended up without the practice of Love in business; and explores what could have happened if Love had reigned. Patty’s story provides information, inspiration, and guidance to those of us who have discovered that the ‘practice of Love IS good business’ and are seeking to find our way forward on this pathway to Success.

Here is her story . . .

A few years ago, I was part of a panel that was interviewing for a middle management position. This was a particularly significant interview because the previous manager was blatantly abusive to staff and was not upholding the terms and conditions of the contract. This was a government contract that partnered with a State parole team that was being violated in many ways. The contract was in jeopardy and the organization’s reputation was being trashed. The situation had become emotionally charged and was in need of a strong leader with a firm hand but a gentle touch.

The office was a mess and staff had been traumatized to the point that the word “lawsuit” came up in nearly every conversation. Upper management was genuinely concerned and doing everything possible to resolve the situation – including having very open conversations with staff. Things were moving slowly because of the delicate nature of the situation – but final interviews had finally begun.

We were looking for someone that had good leadership skills, could think well outside of the box, was firm but able to bring about healing to staff, clients, peers, the parole team AND save the contract. Tall order and definitely not for wimps – or a tough manager that wanted to bully everything and everyone into shape.

We were down to two very strong candidates that could get the job done. One of the questions I asked was “What would you do with an employee that had become a problem or was not performing well?” The first candidate said, “Make sure they’re properly trained, talk to them and if that doesn’t work you go through HR to start the termination process”.

The second candidate said he would do everything he could to pull someone back into the lifeboat. I asked him to tell us a little more about what he meant. He elaborated by saying he felt it was important to know what was going on with an employee that had gone off the rails and detailed how he would handle the situation.

One answer embraced, the other one dismissed. One was focused on developing staff and one focused on getting an employee into line. I think both approaches can be used – but the dismissive approach needs a little tweaking.

My education, experience and training has taught me that people do what they do for a reason and it’s part of our job as managers to look into what is going on with an employee that is not performing as expected. I think you have to ask yourself some key questions before taking disciplinary action or contacting HR.

  • Has this person been fully trained?
  • Is this person clearly aware of expectations?
  • Are this person’s skills and strengths suited to the position?
  • Have there been recent changes in this person’s workload or job description that he or she may be struggling with?
  • Is there any indication that he or she may be facing personal challenges?

Once you’ve asked yourself those questions and been honest in your assessment, it’s time to talk to the employee. This should be a conversation not a berating session. State the facts, show concern and that you value him or her by asking questions. Then listen – not just with your head but with your heart as well. Head and heart are not mutually exclusive. One discerns, the other seeks to understand and heal. This is a powerful combination and from a business perspective, is a win-win for everyone.

Those who work for us are real people with real lives. Their work needs are not limited to training and a paycheck. They need to feel like a valued member of the team. Termination is not always the answer. While there are times when it may be necessary to terminate employment, it should not be the goal when dealing with struggling employees. When correction (or discipline) is necessary, use compassion and wisdom to pull the person back into the lifeboat. The employee will grow and learn and get better. And so will the rest of the team.

Interestingly enough, the candidate that focused on getting employees in line got the job and was eventually promoted again. However, he turned into a demanding, overbearing manager. It didn’t take long for that style to result in turnover and lower performance in his department . Had this manager taken a different approach or returned to a more caring and compassionate way of being, the entire region he managed would have gone in a different direction and been more successful.

The way we see and how we approach our employees (and everyone in our lives) will determine the success of our relationships. And when it comes to business, seeing employees through the eyes of kindness and compassion and approaching them from a place of love will determine an efficient and successful business.

 

Love matters, and it makes all the difference.

 

 

Author Patricia Carter has a passion for training and developing staff for excellent, positive outcomes and has been successful in creating an environment of learning and growth for the benefit of her teams and employers. She has nearly 10 years’ experience in management working with at-risk individuals.

Check out her previous post here: http://loveisgoodbusiness.org/2016/03/

And remember, together we can make a difference that matters.

 

 

Do What Your Love Would Do

Do What Your Love Would Do

Let Love Show the Way in Business

DO WHAT YOUR LOVE WOULD DO

So, is that it? Just do what our Love would do, and we have a better way to work with people? Well, the short answer is:

Yes, it is that simple.

Doing what our Love would do is the key ingredient to the better WAY of working with people we have been talking about.

Bringing Love into the WAY we work with our employees is transformative. Love empowers, enables, inspires, enhances, and strengthens all our encounters.

Love empowers us as managers, to bring the best version of ourselves to each encounter with our employees. It is the essential key to having a better way of working with our employees; a way that empowers us and them to fulfill the vision we have of the difference we want to make for our organizations and our employees.

Love enables us to give our employees the kind of support and guidance they need to do their best work.

Love inspires us to bring the full measure of our discretionary effort to the execution of our responsibilities.

Love is an enhancer. It enhances our Human character, our capacity to be patient, kind, humble, positive, accepting, truthful, protective, trusting, hopeful, and perseverant. All of which make us a better manager; with a better way of working with our employees. It gives us the ability to look beyond our preset notions and biases about our employees, to know our employees for the measure of who they are as individual people, and what motivates and inspires them to bring the full measure of their discretionary effort to their work. Love enhances our ability to connect with our employees as fellow Human Beings, so they feel cared about and valued for who they are.

Love strengthens our courage to tackle the really challenging tasks; like difficult conversations that require compassion and empathy for better collaboration and reaching win-win solutions

Let’s dip into how Love does all of this, how using the power of Love enables, inspires, enhances, and courageously strengthens the way we interact with our employees.

First, when we look at the world through the eyes of Love, we see a very different Reality. We see a world with more opportunity and possibility. We see beyond our self-imposed limitations of our fear based model of reality. We see more holistically. Love changes our perspective and gives us a more complete picture of the situation at hand and the options we must work with. It gives us sensitivity to nuances and subtleties—critical information we don’t otherwise pick up on. This Information tells us what each of our employees need to be fully engaged and contributing at the top of their game.

Second, the phrase “Do What Your Love Would Do” has an attractive ring to it because it strikes a chord with our innate Wisdom. Our instinctive knowledge tells us doing what our Love would do is the best possible way to work with people. Even when we are not sure what our Love would do, following our best hunch of what we think it would do, is always the optimum way to interact with our employees. On average, we will always have the best possible outcome if we take our best shot at doing what we believe our Love would do. This is something our heart already knows, it longs for it. We are even neurologically hard wired for it. We can feel it in our bones.

Third, Love starts with an attitude not an emotion. Our attitude of care and concern is the source of the emotion of Love that we feel. We will be going into much more depth on Love as an attitude in the next section of the book.

Fourth, because Love is an attitude, it is an option. It is an attitude we choose to have or not have. While we can’t always see the option, Love is a choice we can make. It isn’t something that just happens without our participation.

Over the years we have observed, in ourselves and our clients, that when we choose an attitude of deep care and concern for the Well-Being of ourselves and others, Love becomes our ground of being, the place in our interior we operate from, and thus the foundation of our better way of working with people. Having our words and actions, even our thoughts and feelings, empowered and guided by Love is definitely a better Way of working with people, especially our employees.

So then, doing what our Love would do begins with being willing to care. To care about bringing the full measure of what we can contribute to the success of our department and support of the people we look to for that success. To care about the Well-Being of our employees as fellow Human beings and their success as members of the team we depend on for the success of our vision. Love is caring deeply about Well-Being. And the more we do what our Love would do, the more deeply we care about doing it.

This is an excerpt from our upcoming book. Hope you enjoyed it.

We hope this inspires you to make a difference that truly matters – by doing what your Love would do.

Congratulations to the Winners

 

Essay Contest Announcement of Winners

And the winners are:

1st – The Best Medicine by Megan Gregor

2nd – Un-rapped by Rich Lagomarsino

3rd – Working Happy by Kathy Quatraro

Honorable Mention – The Hospital Experience by Sheela Jaywant

 

All of the judges were impressed by the quality of entries. Thank you to everyone who entered and shared their stories.

 

Together we can make a difference that matters.

The Closing Date Approaches for our Essay Contest

 

Love: A Better Way to Work with People Essay Contest

Reminder for the Art of Love is Good Business Blog Essay Contest

LOVE: A Better Way to Work with People Essay Contest

Reminder: The closing date is Saturday July 30th, 2016 for our Essay Contest.

Remember that the submissions must be submitted as a Word document attachment to an email.

The response to our Essay Contest has been fantastic. Thank you to all of the writing websites and blogs who let people know about the contest.

We can’t wait to see what Saturday’s emails bring and we’re looking forward to reading all of your wonderful submissions.

Thank you to everyone who has already submitted!


Working with Difficult People is Possible with Love

Love is key to working with difficult people

Difficult people can be the key to success.

 

When we find useful content, we like to pass it on to our readers.

This article The One Technique to Get What You Want From Difficult People by Kate Matsudaira is worth sharing.

Kate encourages us to see what’s really behind difficult people and their behaviors by opening our perceptions to other possible motivations. Difficult people really are trying to help even when they contradict or disagree with us.

Her technique changes challenging meetings into collaborative and creative conversations. By bringing our Love to these conversations, we encourage “difficult people” to do the same.

Check out the article: The One Technique to Get What You Want From Difficult People
[Read more...]

Guide Passion with Love and Wisdom

Guiding Passion to Success
Guiding Passion to Success with Love and Wisdom

It seems to me that while having a passion is essential to business success, not all passions are created equal. Some are more wholesome than others. Passion without Love and Wisdom is like a locomotive without a track to guide it. Love guides our passion and creativity to what is profitable for both the organization and its people.         Arlen Pauler

What challenges and successes have you faced in using Love to guide Passion in the workplace?

Now it’s your turn. . .

Share your comments and stories about how Love creates a better way to do business.

Together we can make a difference that truly matters.

Defining Love for Business Success

Each of us sharing our experiences and thoughts about how Love leads to business success.

Under Construction – Love Defined

 

We updated our Love Defined page and wanted to share the current state of our understanding with you, our readers.

By sharing your insights and reactions, you become a part of this on-going journey of discovery about the nature of Love and its role in the success of business.

 

What do we mean by the word Love and what does it have to do with business success?

From our hands-on experience working in the business environment, we have come to the following explanation of Love and the role it plays in the success or failure of business organizations.

In its most basic definition:

Love is a heartfelt commitment to the well-being of a person, place, or thing.

It is the power that is released when we allow ourselves to truly care about what is good and wholesome for ourselves and others.

So what does this have to do with business? In the business environment, Love takes the form of real commitment to the Well-Being of the organization and its people, and the fulfillment of their mission. The presence of Love in the work place stirs authentic interest in customer happiness, the desire to help each other grow professionally and personally, and a passion for the success of the organization. [Read more...]