Love: The Missing Piece in Management

 

Love: The Missing Piece in Management

The Missing Piece – Love

We recently ran across this interesting article in the Harvard Business Review on W. Edwards Deming (1900-1993), a business management icon from the latter part of the 20th century. The article, written by Joshua Macht, is The Management Thinker We Should Never Have Forgotten.

Macht wonders: Why do Deming’s ideas seem to be lost in time? Why didn’t they catch on to a greater extent?

Even though the underlying philosophy of Deming’s management method certainly resonates with our Human Centered way of doing business, we believe his ideas missed an important component. Love. Love, a deep and abiding Compassion for workers as Human Beings, is the missing piece we believe kept his method from being fully realized. Deming himself would likely agree with our premise about the importance of caring for the worker. But we think he didn’t put enough emphasis on it. So we thought we would do that here.

If we take Deming’s ideas and drop in the concept, Love Your People, the path to greater business success really lights up. It fits very well with the rest of his ideas. Dare we suggest adding it as the 15th point, to Deming’s ‘Fourteen Points of Management? (Click link: Deming’s Fourteen Points of Management.)

Not to put words in Deming’s mouth, but if the shoe fits. . .

Why do we suggest this? First, by using the power of Love in interactions, we make it safe, possible and worth it for our workers to bring the full measure of their discretionary effort to work with them, as well as their passion for work well done, commitment to the success of the organization, and greater collaboration with team mates in taking care of our customers’ needs. These are a vital part of the Human Assets Deming intended to harness and put to work.

And second, it just makes life at work a lot more fun. When we care about others and others care about us, it reduces stress, and makes work much more pleasant and rewarding. All of which optimizes productivity. And works to achieve what Deming’s method aimed at accomplishing. Of course, this names only a few of the benefits of incorporating Love into the frame work of Deming’s Management Method.

Check out the article. https://hbr.org/2016/06/the-management-thinker-we-should-never-have-forgotten.

When you finish reading Macht’s insightful article, remember to write a comment or share a short story about how Love, the missing piece, created a better way to do business.

Together we can make a difference that truly matters.

Congratulations to the Winners

 

Essay Contest Announcement of Winners

And the winners are:

1st – The Best Medicine by Megan Gregor

2nd – Un-rapped by Rich Lagomarsino

3rd – Working Happy by Kathy Quatraro

Honorable Mention – The Hospital Experience by Sheela Jaywant

 

All of the judges were impressed by the quality of entries. Thank you to everyone who entered and shared their stories.

 

Together we can make a difference that matters.